SHIPPING POLICY

ITEM AVAILABILITY

Your order is usually processed as soon as the purchase is complete and your payment received. In case your order is via Cash On Delivery, it will be processed only after you have confirmed to us via a verification call from our Customer Care.


Shipping (Domestic within India)

We dispatch your merchandise within 24 hours or as per the time lines mentioned against the product on our site. You can expect your delivery within 2-5 working days from the date of your order, depending on the city you reside in.

We ship products from Mondays to Saturdays. Orders placed on Saturday and Sunday will leave our processing centres only on Monday evening.

We make every attempt to make your deliveries on Sundays and Public holidays depending on the state and the nature of the holiday.

Stylista delivers to almost every location covered by its service partners. For locations where our partners do not service, we send the parcel through registered/ Speed Post.

Once your order is fulfilled and out of our processing centre, an email with the tracking number will be sent to you. You can then track your order on our site till the parcel reaches you. You can also call our Customer Care for any assistance or information.

Delivery charges (Within India):

Stylista offers Free Shipping within India.

COD charges:

Value of the Order COD Option COD charges applicable
Rs. 499/- Not applicable NA
Above Rs. 500/- Yes Rs. 100/-

Shipping (International)

Customs Duty (Only For International Shipments):

Every international order will need to pay Customs Duty as per the duty structure of the country you reside in. Customs Duty will be at actuals. You will need to pay the Customs Duty at the time you accept the order.


Tracking your Order

For Domestic customers:

Once your shipment is fulfilled, it is assigned an Airway Bill Number (AWB). The AWB will be mentioned in the dispatch email sent to the email address registed with us. You can track your parcel 12 hours after we send you the email.

If you are still unable to get these details, please call Customer Care or write to us at care@stylista.com to get the information.

For International customers:

As soon as your parcel is picked up by our service provider, we will send you the Airway Bill Number via email. Kindly note that it take 24 hours for your tracking information to upload due to formalities at the Indian terminal, such as outbound scans and customs clearances. International customers may track their parcel after 24 hours of us sending you the email intimation.


FAQ's

What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email or a SMS containing your parcel information is sent to you automatically by our system.

You can then follow your parcel’s progress by logging in to Stylista.com and going to the "My Account" tab. We update your parcel's AWB number in this section.

If you are unable to view any information regarding your parcel, we recommend that you contact our Customer Care team at (+91) 9819083083 Or email us at care@stylista.com so we can follow up on your order.

What happens if I am not available to receive my parcel?
If you are not available when our courier attempts to deliver your parcel, our service partner will make attempts to reach you via the phone or SMS. Please ensure you take the call to facilitate easy delivery. A second attempt will automatically be made within 24 hours. If you are still unable to accept the parcel after the second attempt, we will hold on to your parcel for 3 days until we get further instructions from you. After this, your parcel will be returned to Stylista's processing centre.

Once it reaches back to us, you will automatically receive an email asking if you’d like us to resend your parcel. We will hold the parcel for you at our processing centre for a week from the time this email is sent. If we do not hear from you within the week, we will cancel your order and credit your account on Stylista.com with the equivalent amount of store credits.

In case if you want us to reship your order, the shipment cost for resending the parcel will be borne by you. Please note that since Cash On Delivery (COD) is a special service where we ship your order without pre-payment, we will be forced to discontinue the option if you fail to accept your COD parcel upon delivery.

What is the estimated delivery time?
The estimated delivery time varies from city to city. On average, all Metro deliveries take place within 48 hours. All other locations take upto 5 working days, depending on the city. For overseas orders, it wil take a minimum of 10 working days, inclusive of customs clearance procedures at Indian as well as foreign country ports.

What should I do if I receive a damaged parcel?
On receipt of the parcel, if you notice that it is damaged or if the parcel looks like it has been tampered with, you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our processing centre, complete with security bags that are tamper-free.

If you have refused to accept your parcel due to the above reasons, please contact our Customer Care team at (+91) 9819083083 or email us on care@stylista.com. Our Customer Care specialist will then guide you on the next steps going forward.

I have only received part of my order. What do I do?
Please read the product timelines on the Order page. Please be aware that your order may be dispatched in separate parcels and on different dates. This happens if one product is ready and the other is a make-to-order request. In case we do so, we will keep you informed via email or a phone call from Customer Care.

What is Cash On Delivery?
Cash On Delivery is an option where you can buy online and pay when the parcel reaches your doorstep. Please note that we accept cash only in Indian Rupees. No foreign currency will be accepted.

What is the minimum order I can place on COD?
You can place any order that is above Rs. 500/- to avail the COD option.

Is Cash On Delivery available on all products?
Yes, Cash On Delivery is available on all products.

Are there any additional charges that need to be paid for COD?
A flat fee of Rs. 100/- will be charged for COD payments, per order, irrespective of the order size.

Are there any shipping charges?
Shipping is free within India as well as international destinations serviced by Stylista.

Can I open the parcel before paying the courier the COD amount?
You will first need to pay the delivery agent and only then can you open the parcel. Please note that all products are well protected in the Stylista.com tamper-proof bags. If you find the parcel partially or fully opened, refuse to accept it and contact our Customer Care at (+91) 9819083083. Please note that the delivery agent at your doorstep is a mere delivery person and is not authorised to check on defects and quality.

Can I order a shipment and have the same delivered to another address, as I am sending it as a gift?
Yes. During Checkout, you will be prompted to confirm your delivery address. You may change the shipping address at this point. If you have forgotten to change your shipping address at Checkout, you can call our Customer Care soon after you have selected the payment option. Please note that you will need to give the complete address with a landmark, telephone number, etc to avoid complications in delivery.

I have placed an order that needs to be gifted. I do not want an invoice copy to accompany the parcel. Is that possible?
We do value your sentiments, but as per regulations, we are bound by law to declare the value of the product at both the domestic as well as the international levels.

Can I get my order gift wrapped?
We offer you an option to have your product gift wrapped at absolutely no charge. You may also tag your personalised message along with the gift.

Can I change my shipping address once I have placed the order?
You can change the address by calling Customer Care, who will inform you about the current status. If your order has not been processed for fulfillment, the address change can be initiated. Please mention your Order Number as reference when you speak to our Customer Care executive, as this will simplify matters.

Can I modify an order that I have placed?
If you want to modify your order for size, colour, design or shipping address, these changes can be made only if the shipment has not left our processing centre. You should call Customer Care as soon as possible if you have any modification requests.

What would be the delivery time for products that are "make to order"?
It will take a minimum of 7-10 working days to deliver a product that is customised. The timeline for every product is mentioned on the page of each product.

Can I cancel an "make to order" once placed?
You can cancel a “make to order” product provided you contact us as soon as possible, before we start processing the shipment. Once we have initiated the order, cancellations will not be possible. In case of cancellation, a mail will be sent to you. If we are unable to cancel the order, a mail to that effect will also be sent to you.

If the delivery agent asks me to pay Handling or Octroi charges, what should I do then?
Please note that the price you have purchased the product at is the maximum retail price, which includes service charges such as delivery and Cash On Delivery (where applicable). You only need to pay the net amount mentioned on the Invoice Copy attached with the parcel (the billing amount will also have been mailed to you on acceptance of the order). You do not need to pay any further charges to the courier agent. If you are faced with a situation where additional charges not mentioned in the invoice are requested by the courier agent, please send us a complaint at care@stylista.com or call us on (+91) 9819083083.

Can I ship different items in my order to different shipping addresses?
We can process only one shipping address per order. If you would like to order several items and ship it to different addresses, please treat these as individual orders.